Asiarooms.com
Asiarooms.com is the website that we are investigating in, in order to know how a broker deals with its customers and partners. AsiaRooms.com is Asia's number one accommodation the leading international leisure travel group.
A transaction broker can be defined as a single entity that basically mediates between a buyer and seller, and earns a commission for every completed transaction. In other words, the website is a B2C transaction broker serving end consumers with online booking services.
AsiaRooms.com offers a unique vehicle through which hotels can sell their rooms. Its accommodation partners are responsible for uploading their own rates, availability and information. AsiaRooms.com simply specializes in securing the best deals, and making them accessible to everyone.
Features
To partner
AsiaRooms.com wants to continue to be the market leader in the industry and to do this; it aims to build a long-term and mutually beneficial relationship with hotel partners.
It works completely independently from any hotel groups and with all types of accommodation providers from large hotel chains, to independent hotels, apartments and guest houses.
Being hotel partners of one of the world's biggest online hotel booking sites, they are beneficial from over 60 millions unique visitors every year. As long as their properties are added, AsiaRooms would make them visible on top of major search engines including Google, Yahoo and MSN. They have also increased online exposure via multiple websites and newspapers partnerships like Channel News Asia, CNN Asia, News.com.au... They have complete control over the number of rooms to sell and the price through AsiaRooms.com. Last but not least, hotels take payment directly from the customer, which means they get the money as soon as the guest has stayed
To customer
Its aim is to make customer’s travel arrangements easy at an attractive price. It provides clients with a comprehensive and up to date travel guide for convenience. By constantly reviewing the hotels that it offers, AsiaRooms ensures that its clients receive the quality they expect at the very best value for money.
Hotel Ratings & Customer Reviews
There is a forum which allows customers to share their travel and vacation experiences. It is AsiaRooms Community. Customer just simply look no further than the forum and get where are the best places to visit and the best hotels to stay in, how to organize travel or how to find companions to travel with, how to find somewhere to visit or something to experience that is not in a guide book.
AsiaRooms.com also provides global hotel reviews. They are all real customers’ opinion about this hotel, written only by our customers. As we would like you have the best stay ever, we show you all the good and bad hotel reviews travelers write
Security and payment
Website Security & Privacy Policy
Customer’s personal information
Your personal information and card details will be passed on to the hotel so they can process your reservation, but nowhere else. Any information entered into the online booking page or given over the telephone is securely encrypted and protects your personal information from being tampered with. They will keep your card details expect your security code and booking information on file indefinitely after you have made a booking. This is to help in any customer service issues that may occur and to ensure that they meet any legal requirements relating to tax, etc.
Why should you book hotel with AsiaRooms.com instead of other websites
You can book online or over the telephone 24 hours a day
They can confirm availability immediately whether booking online or via the telephone – they send you an email to confirm your booking.
They don't charge you a booking fee, cancellation fee or modification fee.
They don't take payment from you, they simply use your credit card details to secure the room and you pay the hotel on departure.
The price you see on the website is the price you pay - there are no hidden extras in our prices.
Conclusion
To conclude, Asiarooms.com is B2C, e-commerce business and a transaction broker that earns commission result in every successful transaction. And the website is the place that customer can find out its information.
The purpose of this website is that it is designed for the ease of their customers and their partners. In other word, this website is for customer and due to customer’s convenience. In order to earn commission, a transaction broker has to work hard to attract customers.
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